Delivery
We aim to dispatch all orders received before 12 noon on the same day. Orders received after 12 noon will be dispatched the next working day. Delivery costs are for mainland UK only; please contact us for a quote for offshore deliveries (including Channel Islands, Scottish Islands, Isle of Wight, Northern Ireland, Republic of Ireland and offshore islands) and Scottish Highlands/ Grampians. Delivery charges for standard delivery are calculated on order value:
|
Order Value |
Delivery Charge |
|
£0-£50 |
£4.95 |
|
£50-£100 |
£9.95 |
|
£100-£250 |
£12.95 |
|
£250 and over |
FREE |
We offer three delivery options:
1. Standard Delivery
Delivery takes place 3 working days after the date of dispatch. All orders placed online and by telephone have standard delivery automatically applied. The table below shows what day your order should arrive, if ordered before 12 noon.
|
Order date (before 12 noon): |
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
|
Delivery date: |
Thursday |
Friday |
Monday |
Tuesday |
Wednesday |
2. Next day delivery
Overnight service. A surcharge of £4.95 is added to the delivery charge.
If ordered online you can select Next Day Delivery and £4.95 will be added to your order.
3. Saturday delivery
Delivery will take place on a Saturday for an extra surcharge of £25.
If ordered online you can select Saturday Delivery and £25 will be added to your order.
Preferred Delivery Date
When ordering online you can select your preferred delivery date depending on which delivery option you select. We will do our best to meet the preferred delivery date but if it is not possible for any reason we will contact you as soon as possible after the order is placed.
Accepting Deliveries
Please note: deliveries can occur between 0830 and 1730 on the requested date, so please ensure that there will be someone available to receive and sign for the goods. *By signing for the goods, you are agreeing that they are in good condition. Therefore, if they are damaged, please write “Damaged” on the courier's electronic pad, or refuse the delivery. If there are items missing, please write which items have not been received (ie "Missing box 1/4") when signing for the delivery on the courier's electronic pad. Also, please contact us immediately to let us know.
Delivery outside the UK
We are unable to deliver outside of the UK. However, if you are able to arrange your own shipping, we are happy to have the goods collected from us, or we can ship to a UK address for onward shipment.
Collection
If you are local to our shop and warehouse in Newbury, Berkshire, you are welcome to collect your order from us. Please contact us first by email or phone to arrange a convenient time.
Also, feel free to call us to check whether your order is likely to fit in your car!
We have squeezed a lot of toys into the smallest of cars over the years although it is a lot easier when you don't have many passengers!
Roof racks or trailers are sometimes required!
Assembly and Installation
This service is available for larger items such as swings, climbing frames, trampolines and particularly our own Langley Range of wooden play equipment.
Our own talented team of engineers can be booked to deliver and install the larger items in your garden. The price of this service is dependent on which products are installed as well as the distance to the installation site. Please contact us for a quote.